customer feedback

BT Preservation reviews performance

Picture of Bryan Hindle CSRT CSSW GradIOSH

Bryan Hindle CSRT CSSW GradIOSH

Bryan is Technical Director of Brick-Tie Limited

We love Friday mornings. The weekend beckons of course and the first thing every Friday is our weekly breakfast de-brief.

All the boys and girls get together to share their experiences during the past week. Our experience covers such a wide selection of work that it is important for everyone to share what they have learned, for the benefit of all.

BT Preservation reviews its own performance every Friday
Friday de-brief with the boys

Together we look at any customer feedback we’ve received during the past week; good or bad. This morning our technicians Richard Waite and Luke Demetriou were beaming as we read out the comments from our client Mrs McPhillie of Wakefield. “We were very pleased with the work completed by Luke and Richard” she wrote “Very professional. We had the best team. Everyone who I spoke to was very helpful in the office so the experience was first class.”

What a great way to end our week; with a pat on the back for a job well done and, in Luke and Richard’s case, a tin of PEK chopped ham and a Frey Bentos steak and kidney pudding as a bonus from the boss!

We find that hard work is rewarding and fun too. It’s a great; knowing we are doing something really worthwhile. There’s always more to do and many improvements to make along the way. Provided that we place mutual respect and support for each other at the core of our work, we know that things will get better and better.

Anyway, over the coming weeks we have a wide variety of projects ongoing. These include residential and commercial contracts across Yorkshire. The work ranges from damp-proofing to wall tie replacement, with some crack stitching, masonry repairs, water repellent treatments and timber treatment too.

If you need any of the specialist surveys or work we do, think about instructing us. You’ll find that dealing with our team is just like having a specialist company owned by your best friends! We know this because BT Preservation reviews performance every week, week-in week-out.

You can instruct us and obtain free specialist advice –  – just call us Leeds 265 2752 York 566577 or Sheffield 224 5121 or email us  via our contact page








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