Customer feedback is essential for any company to monitor performance and service.
All our clients are asked to provide feedback on every aspect of our work – from the survey to all wall tie or damp proofing jobs – the administration; account handling and communication is all subject to constant improvement.
So, to encourage our busy clients to take time to fill in the paperwork or on-line form, we donate a couple of pounds or so to charity for every feedback form we receive.
So it was with great pleasure that we were able to send a cheque for £300 to Macmillan cancer care this month. Almost everyone knows someone who has been effected by cancer in one form or another. Macmillan nurses are at the sharp end, caring for patients and their families during the difficult period when cancer strikes.
Sian Caley has recently designed a new on-line form which enables those clients who pay via bank or card to join in the feedback and help us raise more cash to help others.
Our next goal is to raise cash for another charity – this time it is The Samaritans. We’ve also raised the amount we donate for each customer feedback form we receive to £5!
For all those clients who took a few minutes to fill in these forms – thank you. The £300 will pay for 12 Macmillan nurses for one hour. That hour means a lot to those in need.