Good management is essential for good service.
After six months intensive study, both Kat and Bryan have achieved their NVQ Level 4. The qualification is awarded by the Institute of Leadership and Management and comes after the two completed a Performance plus workshop series organised by Esteem.
Whilst Damp proofing, waterproofing and structural repairs are our business, managing our staff is a specialisation in itself. Our office manager; Katrina relished the challenge and was one of the most enthusiastic and capable students on the course. “I’ve some knowledge of management and took Brick-Tie through the Investors In People accreditation a few years ago, but this NVQ ticked all the boxes for me and has really helped me gain more knowledge and confidence”.
Despite running Brick-Tie Preservation for 24 years Bryan has no formal management training. “Up to now, all my training has been either technical or market orientated, so the Performance Plus program was a real eye opener. It confirmed that many of my instinctive management practices are sound….though it also showed up some weaknesses, which I’m addressing now, it was fun too”.
Our thanks go to The Federation of Master Builders, who funded the program and especially to Esteem, for producing a perfectly balanced course for business and management improvement, with a personable approach which brought out the best from all who took part.
We are already feeling the benefits of the program and aim to take our business forward using the Performance Plus method as a foundation.
Moving on, we have staff booked on courses for Green Roof installation, Vandex cementitious waterproofing, safety supervision, flood remediation, mould sterilisation, Type waterproof C membrane installation, Fosroc’s Type A Proofex membrane range and more.
Bryan is chuffed….”I love teaching and being taught too, I know it gives me a great sense of worth and achievement. I want my people to feel the same, that way, we all move forward together and our customers benefit from it?.
