Customer feedback and community support
We’ve always tried hard to find out what makes our customers happy and what doesn’t. Getting busy people to take time to fill in customer feedback forms is tough though. What to do?
Three years ago we decided to make a donation to charity for every on-line or postal feedback form we received. It worked a treat, because if there is one thing Yorkshire folk are it’s generous and caring. Our returned customer feedback forms started coming in more regularly and we’ve been able to use your comments to iron out wrinkles in our service. Of course it also means we have been able to thank our team members, who have come in for so much praise from clients, over the past year.
Better still, we’ve raised thousands of pounds for Yorkshire charities since we started this effort back in 2012. So it was with great pleasure that we were able to send a payment to Martin House Hospice for £500.
Martin House is a treasured place dedicated to providing care to ill children and young people, as well as to their families. Their loving attention to those most vulnerable, at a difficult time is a gift. However, the unit depends upon help and support from the wider community, to the tune of £6M a year. In these days of austerity all services are short of money. In the past we’ve supported Macmillan Nurses and The Samaritans. However, illness in Children in particular is heartbreaking and Martin House do such wonderful work that we are honored to help in our small way.
You can make a donation to help care for children and young people with life-limiting illnesses here.
“I’d like to thank all our clients who have taken the time to send in feedback – good and bad” Says Brick-Tie MD Bryan Hindle. “The good ones really give my team a lift and of course, we value the negative too, because often these point to areas where we can improve – thank you”!