We were all delighted this week following a Brick-Tie double success at the Property Care Association good practice awards.
Our very own General manager Katrina Jackson won employee of the year, a gong she richly deserves on so many levels. To add to that we were outright winners in the training and staff development category, with well respected fellow PCA members Rentokil being highly commended too.
It was a fitting tribute to Katrina, especially as she plays such an important role in all our staff training and our Investors In People program – Our MD Bryan Hindle paid tribute to her “I steer the ship, but it’s Kat who I depend on to administer and drive forward the staff training and development for everyone’s benefit. Without her help all my plans for staff training and staff engagement would be far less effective and robust – she thoroughly deserves her own award and had a huge part in the winning of the second company award for training and staff development in three years – outstanding”.
A team effort
The rest of the team, both in the office and ‘on the tools’ deserve praise too, as they give so freely with input for improvements on all levels throughout the business. Some of the best ideas come from unlikely places and this is at the heart of Investors in People – consulting, engaging and mobilising people to drive positive change.? The training award was aptly sponsored by CITB, who have worked so hard alongside PCA to bring a new apprenticeship scheme into being, for the preservation industry. We are grateful for that and also for all of the advice and assistance we get from CITB on a monthly basis, as we work on our training schedules. Also for the efforts in helping gain recognition for CSRT and CSSW surveyors like Bryan and Paul, who can carry CSCS cards as remedial treatment surveyors and for CSCS cards for all of our trained technicians too.
The business is really a team effort and the awards are not the purpose or goal. They are a fair reflection though, of the behind the scenes efforts we put in, to being a well managed and happy business. Bryan believes that employee satisfaction and good learning and employee engagement, are the crucial first steps in reaching customer needs. Only a well trained, well paid and content employee will go the extra mile for his team mates, suppliers, employer and customer… this is not only a good moral approach to business but our success has proved it is also sustainable and profitable.
Bryan knows where his bread is buttered “Without my wife by my side and my team in the business I’d be nowhere in life. I depend on them and I’m grateful for their hard work. Being so lucky to have them, it’s the least I can do, to give them a safe and positive environment to work in, and enough pay to enjoy life when they are not at work”.
As we enter our 29th years in business we can take comfort that our efforts are recognised.
Here’s to another 29 years……
PS – Our business is growing in a planned and sustainable way. If you are a preservation professional in the Yorkshire area and are looking to work for the best in the business, in a positive and supporting company, please get in touch. Send in your CV in confidence or get in touch via the contact page.